Q: I accidentally selected in-store pick up at checkout but need my order shipped, what do I do?
A: If your order is over $50 (before taxes & discounts) please send an email to email@example.com, including your order number, letting us know you will need your order shipped. If your order is less than $50, you will have to pay the $5 shipping fee here (include link), and we will send it out. Please include order number in the notes section.
Q: How do I know my package has shipped and is on its way?
A: Once you have placed your order, you will receive a conformation email. In your order a tracking number should be included. We ship all packages through USPS, please keep in mind that your confirmation email does not mean your package has been picked up from our distribution center yet. Please be sure to check your junk mail as well.
Q: Do you price adjust?
A: Unfortunately We do not price adjust on previously purchased merchandise under any circumstance. This includes permanent markdowns and store/site wide sales & discounts. The good news is we frequently have sales and new codes to use for your next order!
Q: How do I change or cancel my order?
A: We understand your orders are important to you, so we do aim to fulfill orders as soon as possible. As we cannot change or cancel an order that has already been sent out, you are always welcomed to return your unwanted items for store credit or exchange your product.
Q: Oops! I was so excited to place my order, I forgot to use my code. Can I still get the discount?
A: We understand that these issues may happen, as you’re excited to receive your product! If you ordered during the correct times of the sale, please email firstname.lastname@example.org including your confirmation number so we can further assist you.
Q: I placed an order, but never received my conformation. How can I get that?
A: If you have not received a conformation email within a couple hours, please be sure to check your junk mail as well. If you are not able to find a confirmation and still need assistance, please email email@example.com.
Q: How do I know my order is ready for pick-up in the store?
A: Once your order is fulfilled you should receive a confirmation email that will let you know that your order has been sent to the store and is ready for pick up. Please make sure to check your junk mail also.
Q: I received a damaged or wrong item, what do I do?
A: We understand these issues may be frustrating, but we always strive for the best customer service! If you have received a damaged or wrong item, please contact firstname.lastname@example.org within 3 days of receiving your order so we can further assist you as quickly as possible.
Q: What is your return/exchange policy?
A: If you’re unsatisfied with the product you have received we gladly accept returns of purchased merchandise within 14 days. Product must be unworn, unwashed and unaltered with tags still attached. You will then receive store credit which will be emailed to you in the form of a code to use on a future purchase. With further questions please email email@example.com
If returning by mail, we suggest using USPS flat rate shipping for your convenience. You will be responsible for covering all shipping costs with returned item. Shipping must be prepaid, please keep records of your tracking number for your records. We are not responsible for any lost packages in transit.
Q: How long does your return process take?
A: Once we have received your online return it will then be processed within 3-5 business days. You will then be issued store credit via email. Please be sure to keep your tracking number for your records.
Q: I need to return or exchange an online order; how do I do that?
A: If needing to return or exchange and unwanted item from and online order please click the following link https://lauriebelles.com/pages/returns-and-exchanges to request a return. Please keep in mind we cannot always guaranty the same product will still be in stock.
Q: What items are final sale?
A: Any item that is a final sale means that the item non-returnable and cannot be returned for store credit. These products would include: Earrings, Headwear, and Undergarments (camisoles, leggings, and bralettes). Final Sale items will also include any sale items. No exceptions.
Q: How do I redeem my points?
A: You are able to redeem any available rewards in-store at checkout, or via email for online use. You will receive an email when a reward is available, you then will need to “redeem reward” which will generate a code for you to put in at checkout to apply the discount. The code will never expire.
Q: Can I use my points with store discounts?
A: Unfortunately we are not able to combine rewards with all store & sitewide sales. We suggest saving rewards for a day we do not have a sale so you never miss out on a deal!
Q: What happens to my points if I return something?
A: Points will be deducted on all returns, and will be re-added when store credit is redeemed.
Q: How do I register for rewards?
A: You can register for rewards on our website. Click the pink box in the bottom right corner that says “Rewards Program”.
Q: Do I need to register for rewards before making a purchase?
A: Yes, we are unable to add points from any purchases made prior to creating your rewards account. But you will earn 200 points just for signing up!